Summary

• Play a crucial role in connecting product and user-facing teams.
• Lead development of new features and improve existing ones.
• Shape product processes from scratch in collaboration with product managers.
• Engage directly with users to gain insights and integrate feedback.
• Support scaling efforts through a pivotal cross-functional role.

Responsibilities

• Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience.
• Collect, quantify, and prioritize product-related challenges for product and engineering teams.
• Contribute to building and shaping the product, solving conceptual problems.
• Drive major company launches and global rollouts for successful product deployment.
• Analyze user feedback and data to drive continuous product improvements.
• Identify root causes of issues and develop effective solutions.
• Design and implement complex operational systems to optimize product operations.

Qualifications

• Minimum 5-7 years experience in product operations, product management, or related operational roles.
• Passion for exceptional user experiences and understanding complex products.
• Proficient in data analysis to extract insights for product enhancement.
• Ability to empathize with user problems effectively shaping product decisions.
• Strong multitasking skills and solutions-oriented mindset.
• General technical knowledge of software development; experience with payment systems is advantageous.
• Proficiency with BI tools such as SQL, Looker, Snowflake, Datadog, Excel/Sheets and excellent presentation skills.
• Prior experience in a fast-paced, product-driven tech company.

Total Rewards

• Stock grant opportunities depending on role, employment status and location.
• Additional perks and benefits based on employment status and country.
• Flexible remote work including optional WeWork access.