Drive operational transformation by understanding customers' needs, configuring the product, and applying data analysis and change management best practices
Independently manage customer implementations and take ownership post-sales close ensuring correct product configuration
Communicate technical requirements to customer IT and process teams for setup and data transfer
Establish strong relationships with customer executives and stakeholders to guide implementation
Lead change management efforts requiring executive presence and leadership buy-in
Monitor implementation progress to ensure readiness and proactively resolve issues
Facilitate handoff to Outcomes and Client Success teams for long-term customer success
Inform product vision and strategy by sharing customer feedback and feature ideas
Support Sales and Marketing as a subject matter expert with implementation insights
Travel to customer sites up to 20-30% of the time

Bachelor's degree or equivalent experience in health sciences, engineering, business administration, or related field
3+ years experience in client-facing roles within healthcare, understanding hospital operations
Background in mathematics/statistics, process improvement, implementation and/or healthcare
Experience working with C-suite executives or high-level leadership
Excellent communication and organizational skills
Strong project management skills managing multiple projects and teams
Obsessed with customer success, proactive problem solver
Data analysis experience using tools like Excel or Tableau
Willingness to travel to customers as needed

Competitive compensation package including base salary, target bonus, and stock options
401(k) match
Comprehensive healthcare benefits
Generous paid time off and parental leave
Monthly reimbursement for skill building, wellness, transportation, and home office
Education reimbursement for select courses/programs

LeanTaaS

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Product Implementation Manager, iQueue for Operating Rooms

LeanTaaS