Kustomer

Product Manager

2 month ago

Job Description

As a Product Manager at Kustomer, youโ€™ll be part of organizing feedback from our customers, our marketing, our sales, and our customer experience departments into a clear, well-defined product roadmap for our design and engineering teams to execute on. Your role is the nexus of our product. You will own features from end to end and be responsible for them getting to DONE. 

You'll be responsible for: 

  • Partnering closely with the CPO and other product leadership to define and execute the product roadmap
  • Working with design and engineering teams to take an idea from concept to fully deployed production code 
  • Advocating for the customer and their needs, understanding the product gaps and putting together plans to make our customersโ€™ lives easier
  • Measuring product efficacy, optimizing existing data gathering tools to make data driven decisions against our roadmap
  • Collaborating with and coordinating efforts across functions and teams, including Engineering, Sales, Design, QA, Client Services, and Product Marketing
  • Research, troubleshoot, diagnose, and recommend solutions to complex business and technical problems
  • Define KPIs, OKRs and conduct in-depth analyses of the impact of business decisions
  • This position may involve handling sensitive personal data

Your qualities: 

  • 5+ years of Product Management experience
  • Youโ€™ve been in a product role before and know the challenges of managing multiple groups and personalities
  • Youโ€™re comfortable having a perspective and working towards clearly defined solutions
  • You have an eye for elegant design and believe in โ€œthinking for the customerโ€
  • Ownership comes naturally to you and you like being responsible for multiple large projects
  • Youโ€™re concise in your communication and can articulate complex technical concepts to people of different backgrounds
  • Data Driven - you like to set goals, and measure success not by releases, but by making an impact on customers
  • Youโ€™re passionate about learning, always seeking out the latest technologies and market trends
  • Ideally youโ€™ll have domain knowledge of Customer Experience / Customer Support / CRM


About Kustomer

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Kustomer is the industry leading conversational CRM platform perfecting every customer experience.  Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen.

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