Responsibilities
- Serve as primary interface between Product and GTM organizations to translate market needs into actionable roadmaps and execution plans
- Partner with GTM leaders to align on growth, onboarding, trial, upsell, cross-sell, and retention journeys
- Drive alignment between GTM priorities and product development, ensuring high-impact feedback loops
- Lead the design and execution of critical customer lifecycle programs including onboarding, trial conversion, expansion, and retention
- Collaborate with product, operations, marketing, and customer teams to accelerate value realization and long-term adoption
- Define and scale agency strategy including multi-account management, hyper-personalization, and differentiated agency offerings
- Partner with product and platform leaders to advance ecosystem expansion initiatives like agent builder, MCP, and API extensibility
- Build strong alliances with key agency and ecosystem partners to accelerate co-innovation and joint go-to-market execution
Requirements
- 15+ years in product, growth, or partnerships roles with proven leadership at VP level
- Deep experience in customer lifecycle strategy, go-to-market alignment, and ecosystem/partner development within SaaS, MarTech, or AI-driven platforms
- Strong track record of translating business needs into product strategy and driving measurable outcomes across GTM, operations and customer success
- Expertise in building and scaling partner ecosystems, particularly agencies, platforms, and technology partners
- Ability to understand and communicate financial implications of complex business decisions and market dynamics
- Exceptional collaboration and communication skills with talent to distill complex business needs into clear product roadmaps and strategies
- Executive presence, cross-functional leadership, and ability to influence at C-suite and board level
