Responsibilities

• Engage with customers and end-users to understand needs and translate insights into product enhancements and new automation opportunities
• Lead key initiatives for Replicant’s Conversation Automation product, turning Replicant’s vision of the next-generation contact center into reality
• Translate that vision to practical and executable experiments and products
• Work with a cross-functional Engineering, Design, and GTM team to deliver generative AI-powered solutions that solve customer needs and drive business value
• Define and measure business outcomes and metrics from deployed solutions
• Conduct research and competitive analysis to identify new opportunities in the field of LLMs and AI, and ensure Replicant remains a leader in this space
• Collaborate with cross-functional business partners and leadership across the company

Requirements

• 5+ years of product management experience with a track record of exceptional product delivery that delighted customers
• An owner mentality that is willing to get into the weeds to ensure the right product is delivered
• Deep data orientation with experience making data driven decisions including defining the right KPIs and setting aggressive goals
• Experience bringing structure to unstructured bodies of work, developing strategy, and adapting to change
• Excellent communication skills, with an ability to collaborate and influence cross-functional stakeholders

Nice - To - Have's

• 1+ years experience in AI/ML
• Previous experience at a high-growth startup
• Experience working in research or other development programs with very high ambiguity, technical complexity, and risk