Responsibilities

• Facilitate discovery sessions with internal and external stakeholders to refine existing features and uncover new opportunities
• Manage and evaluate product ideas from multiple internal and external sources
• Create feedback loops throughout the development cycle to ensure ideas translate to valuable products
• Work closely with Development Team Leads to ensure successful product delivery
• Engage with Service Delivery on specific project requirements and influence customer transition timelines
• Support the Development team through SCRUM sprint cycles
• Partner with Customer Success to identify patterns and trends in customer issues and enhancement requests
• Provide product demonstrations to internal and external stakeholders
• Deliver new feature education to support user enablement for both internal teams and customers
• Collaborate on defining product management processes and best practices, including internal education
• Partner with the Product Manager to define objectives and key results for the Payment product
• Collaborate with the product management team on Quality Management practices through design, development, and release cycles
• Provide forecasts on feature availability and product timelines
• Support the sales process by estimating quotable development work
• Collaborate with business development on RFP responses and Statement of Work documents
• Stay current on payment industry standards, regulations, and compliance requirements
• Partner with processing vendors and technology providers to gather requirements and build best-in-class solutions

Qualifications and Competencies

• Thorough and detail-oriented approach to work
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and prioritize effectively
• Positive, creative, and curious mindset
• Understanding of system design and analysis
• Experience in the Utilities Industry preferred
• Strong collaboration skills with internal teams and external customers
• Experience working with payment processor integrations
• Strong understanding of typical payment workflows
• Familiarity with payment industry terminology
• PCI DSS certification or equivalent security training highly preferred