Responsibilities
- Facilitate discovery sessions with internal and external stakeholders to refine existing features and uncover new opportunities
- Manage and evaluate product ideas from multiple internal and external sources
- Create feedback loops throughout the development cycle to ensure ideas translate to valuable products
- Work closely with Development Team Leads to ensure successful product delivery
- Engage with Service Delivery on specific project requirements and influence customer transition timelines
- Support the Development team through SCRUM sprint cycles
- Partner with Customer Success to identify patterns and trends in customer issues and enhancement requests
- Provide product demonstrations to internal and external stakeholders
- Deliver new feature education to support user enablement for both internal teams and customers
- Collaborate on defining product management processes and best practices, including internal education
- Partner with the Product Manager to define objectives and key results for the Payment product
- Collaborate with the product management team on Quality Management practices through design, development, and release cycles
- Provide forecasts on feature availability and product timelines
- Support the sales process by estimating quotable development work
- Collaborate with business development on RFP responses and Statement of Work documents
- Stay current on payment industry standards, regulations, and compliance requirements
- Partner with processing vendors and technology providers to gather requirements and build best-in-class solutions
Qualifications and Competencies
- Thorough and detail-oriented approach to work
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize effectively
- Positive, creative, and curious mindset
- Understanding of system design and analysis
- Experience in the Utilities Industry preferred
- Strong collaboration skills with internal teams and external customers
- Experience working with payment processor integrations
- Strong understanding of typical payment workflows
- Familiarity with payment industry terminology
- PCI DSS certification or equivalent security training highly preferred
