Responsibilities

• Own and execute product strategy for AI and non-AI Automations within the Kustomer platform.
• Develop and communicate a cohesive vision and roadmap.
• Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations.
• Engage with users and collaborate with customer success and sales teams to understand pain points and opportunities.
• Stay informed about market trends, competitive products, and industry developments.
• Oversee the entire product development lifecycle from concept to launch.
• Act as the key product liaison between senior leadership and product teams to ensure transparency and alignment.

Qualifications

• 5+ years of experience in product management with technical products.
• Degree in technical or related field, or equivalent professional experience.
• Experience with AI and leveraging AI in day-to-day work.
• Ability to work towards clearly defined solutions in ambiguous problem spaces.
• Strong customer focus and eye for elegant design.
• Ownership mentality with responsibility for multiple large projects.
• Concise communication and ability to articulate complex technical concepts.
• Data-driven with focus on making an impact on customers.
• Passionate about learning new technologies and market trends.
• Domain knowledge of Customer Experience / Customer Support / CRM is a plus.

Additional Information

• All roles may involve handling sensitive personal data in compliance with HIPAA.

Benefits

• Competitive salaries and stock options.
• In the U.S.: 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, generous vacation policy.
• Additional perks in the UK including pension and supplemental health insurance.