What we’re looking for
- 3+a years of product management experience with technical B2B products, ideally CX, e-commerce or AI automation
- AI-native mindset—you live in Claude, Cursor, v0, and often max out your daily LLMs limits
- Technical fluency with APIs and integrations—you can scope webhook systems, OAuth flows, and complex third-party connections
- Curiosity and a builder mindset—you like to build things and continuously learn new things
- Full-cycle ownership mentality—you find opportunities, run projects, write docs, run demos, enable sales teams, and measure adoption
- Customer-facing confidence—you thrive talking with customers, running demos, and co-selling alongside the sales team
You thrive when
- Building complex AI systems
- Designing evaluation systems that automatically improve agent performance
- Shipping new capabilities that change how shopping happens online
What you’ll do
- You’ll be the third PM on a elite team building the future of customer experience and e-commerce. Think full-cycle ownership—from discovery to shipping to enabling customers and internal teams.
- Build new agent capabilities and create agents that work seamlessly across platforms.
- Design and ship evaluation systems that make our agents continuously smarter. Build QA suites, automated testing, and performance monitoring that catches issues before customers do.
- Own platform automation and onboarding to help customers go live in days, not weeks. Create AI tools that reduce manual implementation work.
- Expand our integrations ecosystem by shipping new platforms and enterprise app requirements. Make it easy for customers to connect their entire tech stack.
- Run full launch cycles from internal testing to early access to GA, including customer enablement through webinars, documentation, and training sessions.
- Demo your own products to customers and co-sell alongside sales. You’ll be known by name in our customer Slack communities as the PM who ships what they need.
