Responsibilities

• Lead, coach, and mentor a team of Product Implementation Managers to develop a high-performing, collaborative, customer-focused and accountable team culture.
• Identify skill gaps, conduct regular coaching, feedback and development plans to up-level team capabilities.
• Champion team-level process improvements and best practice sharing across the implementation lifecycle.
• Monitor team capacity, workload, and project health metrics to support resource planning.
• Oversee execution of implementations of iQueue for Inpatient Flow.
• Provide expert guidance on inpatient data requirements, data requests, and customer specific logic to support the configuration of the platform.
• Support project scoping, staffing, and coordination across multiple engagements simultaneously.
• Remove barriers, escalate risks, and guide your team through complex implementations.
• Collaborate with Project Managers to ensure timely, on-budget, and high-quality delivery.
• Build and nurture strong relationships with internal teams including Product, Data Engineering, and Customer Success.
• Navigate complex stakeholder environments, influence without authority, and drive alignment with customer expectations and internal roadmaps.
• Participate in key project milestones, business reviews, and pre-launch planning discussions.
• Play a key role in scaling processes as the business grows.

Requirements

• 5+ years of experience in software implementation, consulting, or client services, with 3+ years in people leadership.
• Bachelor’s degree in a quantitative or healthcare-related field or equivalent experience.
• Demonstrated success coaching, mentoring, and up-leveling direct reports.
• Experience leading a team through growth, change, and ambiguity.
• Skilled at giving feedback, developing talent, and building a culture of accountability and collaboration.
• Strong knowledge of healthcare operations, systems, and IT infrastructure.
• Knowledge of inpatient data and hospital operations.
• Experience leading patient flow or capacity initiatives in large health system environments.
• Exceptional leadership and cross-functional collaboration skills, with the ability to influence across teams and stakeholders.
• Outstanding communication, facilitation, and executive stakeholder management skills.
• Demonstrated ability to drive process improvement and lead organizational change.
• Willingness to travel 25-50%.

Bonus Points

• Graduate degree such as MS, MHA, or MBA.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.

Compensation and Benefits

• Competitive base salary, target bonus, and stock options.
• 401(k) Match.
• Comprehensive healthcare benefits.
• Generous Paid Time Off and Parental Leave.
• Monthly reimbursement for Skill Building, Wellness, Transportation, and/or Home Office.
• Education reimbursement for select courses/programs.