Responsibilities
- Own the core user-facing application, platform components, and frameworks that support our products and implementations
- Enhance our core user-facing features, evaluating opportunities to drive agentic innovation, all while expanding and simplifying the user experience
- Diligently support our core trust initiatives, ensuring adoption of the latest privacy, accessibility, and compliance standards
- Lead complex, cross-team initiatives from early concept through to customer success by breaking down problems and driving alignment
- Partner closely with Customer Success to enhance onboarding and adoption, as well as Solutions Engineering to support pre-sales needs
- Partner closely with design, engineering, and architecture teams to make informed trade-offs that balance speed, scalability, and user experience
Requirements
- 7+ years of product management experience
- Good blend of technical intuition and customer empathy, able to anticipate future needs, able to produce elegant, generalized solutions for complex problem spaces
- Service-oriented mindset: Important to be good at reasoning about things like abstraction and component architecture
- A strong collaborator with product, design, engineering, customer success, and SEs
- Proven ability to translate complex customer and partner needs into scalable developer-facing solutions
- Entrepreneurial approach and comfort working in a fast-moving, high-growth environment
- Data-driven mindset with a focus on measuring outcomes and iterating quickly using Agile principles
- Excellent communication skills with the ability to collaborate effectively with peers, executives, and external partners
