Summary

• Lead teams powering Deel's payroll operations, delivering accuracy, reliability, and transparency at scale.
• Drive automation, self-service, and workflow improvements for seamless payroll experience.
• Partner cross-functionally with product, engineering, operations, and go-to-market teams.
• Advance mission to make payroll scalable, compliant, and effortless worldwide.

Responsibilities

• Lead and develop product operations teams across Payroll Core and Experience verticals aligned with company mission and OKRs.
• Drive initiatives to improve accuracy, automation, and scalability of global payroll cycles across engines and customer segments.
• Translate business objectives into operational strategies, systems, and measurable outcomes.
• Partner with Product and Engineering leaders to deliver self-service payroll features and workflows scalable from SMB to Enterprise.
• Ensure tailored payroll experiences for key personas optimizing workflows at each growth stage.
• Oversee design and implementation of systems reducing manual hours and improving error resolution.
• Ensure readiness for enterprise clients including scaling processing capacity, reporting performance, and compliance.
• Guide teams to prioritize payroll-related challenges to inform product direction.
• Lead global go-to-market and rollout strategies for new payroll features ensuring adoption and quality.
• Champion a culture of root-cause analysis and long-term solution design to reduce errors and strengthen reliability.
• Define, monitor, and communicate key operational metrics ensuring accountability and transparency.

Qualifications

• 7+ years experience in product operations, product management, or related roles bridging product, engineering, and operations.
• 2+ years building and leading high-performing teams in a product-driven tech company.
• Proven ability to design and scale operational processes for SMB and enterprise clients.
• Experience leading automation initiatives, no-touch workflows, or large-scale rollouts across markets.
• Strong analytical skills with proficiency in SQL, Looker, Snowflake, Excel/Sheets, and performance monitoring tools.
• Familiarity with payroll systems, HRIS integrations, or compliance-critical SaaS products preferred.
• Experience working across SMB, Mid-Market, and Enterprise segments tailoring solutions accordingly.
• Skilled in GTM readiness and global rollouts driving adoption across regions.
• Problem-focused with excellent prioritisation, stakeholder management, and organisational design skills.
• General technical knowledge of software development and data flows (APIs, integrations, sync engines) is a plus.