Outcomes You9ll Deliver

• Ensure fans can buy tickets and access events quickly and easily with seamless checkout and effortless redemption at the gate.
• Own initiatives that drive up ARPU and unlock new revenue models for schools and partners.
• Partner with new customer segments to solve ticketing and venue operations challenges using GoFan technology.
• Define and deliver product features with clarity, ensuring smooth communication and alignment across stakeholders.

In This Role, You Can Expect To

• Translate needs into action. Turn fan feedback, school requests, and market data into well-defined requirements that drive impact.
• Own delivery. Lead features from idea through launch, ensuring milestones are met and outcomes are achieved.
• Leverage research for solutioning. Use customer and consumer insights to design effective, valuable solutions that meet real needs and create meaningful outcomes.
• Communicate clearly. Keep teams and stakeholders aligned with concise objectives, requirements, and status updates.

To Thrive In This Role, You Have

• 4+ years of product management experience (bonus if you9ve worked with native apps).
• Strong decision-making and prioritization skills 6 you know how to balance short-term wins with long-term vision.
• Experience working in Agile environments and a track record of delivering outcomes.
• A bias for action, creativity, and problem-solving.
• Excellent communication and leadership skills.
• Experience with product analytics tools (e.g., Pendo, GA4) to capture insights and measure product success.

How You Play

• Ownership over Participation 6 You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
• Team over Stars 6 You are a bridge builder, establishing processes and relationships with teams outside your own. You rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
• Growth over Comfort 6 You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
• Fairness over Popularity 6 You approach decisions with a scientist9s mindset, challenging assumptions and remaining objective. You consider long-term impact over short-term gains, proactively seek others9 perspectives, and manage emotions in decision-making.