Major Responsibilities

• Coordinate all assigned implementation activities to ensure customer projects move efficiently from purchase to delivery
• Serve as a key point of contact for internal teams and customers, maintaining regular communication throughout the implementation process
• Track and monitor project timelines, deliverables, and dependencies, escalating issues as needed
• Facilitate project meetings, capture key decisions, and follow up on open action items
• Support Account Managers in managing client expectations and ensuring project milestones are met
• Maintain accurate project documentation and records in tools such as Jira, Salesforce, or Smartsheet
• Proactively identify potential delays, risks, or obstacles and collaborate with the team to address them
• Assist in process improvement initiatives to enhance delivery speed, consistency, and customer satisfaction

Education and Experience

• Bachelor’s degree in Business, Project Management, Information Systems, or a related field preferred (or equivalent experience) but not required
• 1+ years of experience in project coordination, customer onboarding, implementation support or similar experience
• Proven ability to manage multiple active projects in fast-paced, deadline-driven environments
• Skilled in building positive client and team relationships with clear, confident, and professional communication (verbal and written)
• Strong critical thinking and problem-solving skills to proactively address project challenges
• Customer-first mindset with a consistent focus on delivering high-quality outcomes
• Flexible and adaptable when handling changing scopes, priorities, or timelines while keeping projects on track
• Prior experience working directly with customers in service or project-based environments
• Familiarity with project management tools and software (e.g., Jira, Salesforce, Smartsheet) preferred