Coordinate all assigned implementation activities to ensure customer projects move efficiently from purchase to delivery
Serve as a key point of contact for internal teams and customers, maintaining regular communication throughout the implementation process
Track and monitor project timelines, deliverables, and dependencies, escalating issues as needed
Facilitate project meetings, capture key decisions, and follow up on open action items
Support Account Managers in managing client expectations and ensuring project milestones are met
Maintain accurate project documentation and records in tools such as Jira, Salesforce, or Smartsheet
Proactively identify potential delays, risks, or obstacles and collaborate with the team to address them
Assist in process improvement initiatives to enhance delivery speed, consistency, and customer satisfaction

Bachelor’s degree in Business, Project Management, Information Systems, or a related field preferred (or equivalent experience) but not required
1+ years of experience in project coordination, customer onboarding, implementation support or similar experience
Proven ability to manage multiple active projects in fast-paced, deadline-driven environments
Skilled in building positive client and team relationships with clear, confident, and professional communication (verbal and written)
Strong critical thinking and problem-solving skills to proactively address project challenges
Customer-first mindset with a consistent focus on delivering high-quality outcomes
Flexible and adaptable when handling changing scopes, priorities, or timelines while keeping projects on track
Prior experience working directly with customers in service or project-based environments
Familiarity with project management tools and software (e.g., Jira, Salesforce, Smartsheet) preferred

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