About This Role
- AI Journey is a strategic bet for Gorgias, needing a product leader who can act like a founder.
- Build, iterate, and own one of the most strategic AI-powered initiatives.
What is AI Journey?
- Reinvent how brands grow through personalized, two-way conversations, not generic marketing blasts.
- Create better experiences for buyers and drive real business uplift for merchants.
Working Conditions & Expectations
- Role based in New York.
- High degree of autonomy and ownership expected, executing vision and cross-functional alignment end to end.
- Built for a founder-type product builder who thrives in unstructured environments and scales structure as needed.
What Youβll Do
- Work closely with Engineering, Design, Marketing, Sales, and Success; the role is deeply cross-functional.
- Talk to customers: validate hypotheses, iterate fast based on feedback and build product-market fit.
Who You Are
- Founder-style builder who loves ownership, speed, and iteration.
- Strong product instincts with a sharp eye for what matters.
- Comfortable working across business and technical stakeholders.
- Naturally customer-facing and thrive in conversations with users.
- Balance short-term speed with long-term product thinking.
- Experience working with AI like LLMs, agents, and prompt workflows.
Ideal Profile
- Experience with DTC, marketing automation, or AI-driven marketing tools.
- Hands-on involvement in early-stage product development or startups.
- Technical curiosity or depth around AI/ML, prompt engineering, or automation.
- Proven ability to ship products quickly and iterate based on signal.
- Comfortable operating without a safety net and building the playbook as you go.
Perks & Benefits
- 5-week vacation following each country's PTO laws.
- Paid sick leave.
- Paid parental leave (16 weeks).
- MacBook Pro provided.
- Personal credit card for lunches.
- Private health insurance and retirement pension.
- Up to $700 USD to set up home workstation.
- Up to $2000 USD per year for learning materials including books, courses, and coaching.
- Quarterly online company-wide summits and annual offsite retreats.
