Responsibilities
- Own the Setup Experience strategy, covering first-time onboarding and ongoing configuration
- Design AI-first patterns guiding users through setup and agentic workflows
- Represent Setup Experience in company-wide leadership and planning discussions
- Define product standards for setup, messaging, sequencing, error handling, and more
- Connect onboarding decisions to business outcomes such as activation, conversion, and retention
- Partner across teams to influence roadmaps and company direction
- Uphold rigor in every detail, including default states, loading, error, and success messages
Requirements
- Experience as part of a SaaS leadership team with 5+ years in product roles
- At least 3 years owning growth, onboarding, or activation domains
- Proven track record shipping onboarding flows that convert sign-ups into returning customers
- Product decisions that directly influenced revenue, retention, or customer success
- Ability to translate vague feedback into clear, intuitive flows
- Experience scaling teams while maintaining high quality and speed
- Strong attention to UX details such as empty states, defaults, and microcopy
- Hands-on approach engaging with customers to translate feedback into product improvements
