Responsibilities

• Drive roadmap and release excellence by establishing a predictable release operating model with Product and Engineering.
• Lead cross-functional product education sessions and partner on release tooling such as flagging, rollback, and observability.
• Build structured intake channels for clinician and customer feedback and translate signals into insights.
• Launch Ambience's AI Lab and Early Access Program to accelerate innovation and customer engagement.
• Define the Product Development Lifecycle with clear gates and exit criteria.
• Develop enablement playbooks and materials to help Product Managers, Go-to-Market, and Customer Success teams bring features to market consistently.
• Build BI dashboards to track adoption, usage, ROI, and clinical outcomes.

Requirements

• 6+ years in Product Operations, Technical Program Management, or Product Management with a proven record of building operational systems.
• Systems thinker able to design scalable processes and frameworks addressing complex, ambiguous problems.
• Cross-functional leader able to align Product, Engineering, GTM, and CS around a shared plan and influence without direct authority.
• Strong communicator skilled in tailoring messages for various audiences.
• Analytical and data-driven with fluency in building dashboards and translating raw product data into actionable insights.
• Enablement-oriented partner ensuring confidence in communication and adoption of new releases.
• Bonus: Experience in enterprise SaaS, running early access programs or innovation labs, and working in high-growth B2B startups.