Responsibilities

• Spearhead the creation and implementation of the product vision and strategy for our operator integrations platform.
• Construct new features or enhance existing products to propel the business forward, aligning with established revenue and growth objectives, while ensuring scalability and adaptability.
• Collaborate with stakeholders and product leadership to develop business investment cases for your product.
• Oversee key initiatives across a core area of the Viator platform, including pricing, booking management, logistics, and inventory management.
• Define and monitor key success metrics and KPIs, and track ongoing product performance, taking corrective action as needed.
• Establish and manage the product roadmap, prioritizing deliverables and activities for the team to optimize business goals.
• Collect and analyze feedback from operators, reservation systems, and internal stakeholders to pinpoint areas for improvement.
• Partner with engineering, design, marketing, and operations teams to deliver superior, innovative solutions that elevate both customer and operator experiences, while streamlining operational processes to achieve business objectives.
• Stay abreast of industry trends, competitive forces, and emerging technologies related to APIs, integrations, and travel.

Critical Skills

• Technical Proficiency: Strong understanding of API technologies, RESTful services, and data exchange formats (JSON, XML).
• Product Management Expertise: Proven experience in defining product strategy, developing roadmaps, and managing product lifecycles.
• Stakeholder Management: Excellent communication and interpersonal skills to collaborate with diverse teams and external partners.
• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
• Problem-Solving: Strong ability to identify and resolve complex technical and business challenges.
• Travel Industry Knowledge: Understanding of the travel industry and reservation systems is a plus.

Must-haves

• Expertise (The “What”)
• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• 7+ years experience in product management, with a focus on API products and integrations
• Proven ability to collaborate with engineering teams to develop large-scale API systems and frameworks, with a deep understanding of API technologies and technical governance (standards, compatibility, lifecycle management, monitoring)
• Ability to engage in highly technical discussions and challenge engineering and other teams when necessary; ability to drive consensus and commitment even when there is disagreement
• Experience decomposing and sequencing the implementation of complex platform solutions into distinct milestones to demonstrate rapid value creation
• Experience measuring the impact of platform work, identifying suboptimal decisions, and adapting when necessary

• Collaborative Work Style (The “How”)
• Insatiable curiosity to understand the needs of internal and external customers by leveraging data.
• Ability to collaborate with diverse teams, manage stakeholder requirements, identify and prioritize opportunities, develop solutions, and experiment while mitigating risk.
• Proven experience leading cross-functional teams to deliver innovative solutions.
• Success communicating the vision, trade-offs, and timelines to stakeholders at all levels.
• Sets a high bar for other PMs, strives for excellence, and continuously learns from feedback and mistakes.

Nice-to-haves

• Experience with software development or coding
• Experience in two-sided marketplaces
• A master's degree in a technology or business-related field