Spearhead the creation and implementation of the product vision and strategy for our operator integrations platform.
Construct new features or enhance existing products to propel the business forward, aligning with established revenue and growth objectives, while ensuring scalability and adaptability.
Collaborate with stakeholders and product leadership to develop business investment cases for your product.
Oversee key initiatives across a core area of the Viator platform, including pricing, booking management, logistics, and inventory management.
Define and monitor key success metrics and KPIs, and track ongoing product performance, taking corrective action as needed.
Establish and manage the product roadmap, prioritizing deliverables and activities for the team to optimize business goals.
Collect and analyze feedback from operators, reservation systems, and internal stakeholders to pinpoint areas for improvement.
Partner with engineering, design, marketing, and operations teams to deliver superior, innovative solutions that elevate both customer and operator experiences, while streamlining operational processes to achieve business objectives.
Stay abreast of industry trends, competitive forces, and emerging technologies related to APIs, integrations, and travel.

Technical Proficiency: Strong understanding of API technologies, RESTful services, and data exchange formats (JSON, XML).
Product Management Expertise: Proven experience in defining product strategy, developing roadmaps, and managing product lifecycles.
Stakeholder Management: Excellent communication and interpersonal skills to collaborate with diverse teams and external partners.
Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
Problem-Solving: Strong ability to identify and resolve complex technical and business challenges.
Travel Industry Knowledge: Understanding of the travel industry and reservation systems is a plus.

Expertise (The “What”)
Bachelor's degree in Computer Science, Engineering, Business, or a related field.
7+ years experience in product management, with a focus on API products and integrations
Proven ability to collaborate with engineering teams to develop large-scale API systems and frameworks, with a deep understanding of API technologies and technical governance (standards, compatibility, lifecycle management, monitoring)
Ability to engage in highly technical discussions and challenge engineering and other teams when necessary; ability to drive consensus and commitment even when there is disagreement
Experience decomposing and sequencing the implementation of complex platform solutions into distinct milestones to demonstrate rapid value creation
Experience measuring the impact of platform work, identifying suboptimal decisions, and adapting when necessary

Collaborative Work Style (The “How”)
Insatiable curiosity to understand the needs of internal and external customers by leveraging data.
Ability to collaborate with diverse teams, manage stakeholder requirements, identify and prioritize opportunities, develop solutions, and experiment while mitigating risk.
Proven experience leading cross-functional teams to deliver innovative solutions.
Success communicating the vision, trade-offs, and timelines to stakeholders at all levels.
Sets a high bar for other PMs, strives for excellence, and continuously learns from feedback and mistakes.

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Principal Product Manager, Platform (Viator)

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