Moo

Product Manager, eCommerce

Moo

26 days ago

Job Description

Our Product team is growing and this role will be accountable for working with the cross functional team on defining Product outcomes, driving strategic prioritisation, testing and building the new platform based on our strategy. You will work closely with the Head of Product on the future direction of the platform - and ultimately of MOO.

There is a real mix of greenfield technology, continuous delivery, and customer facing discovery work to drive. But most importantly, it is about our fabulous internal and external customers. 

The person we want

  • B2B & B2C experience and an understanding of the unique needs of businesses over consumers
  • Experience in eCommerce, Product Management, Order Management, Site Merchandising, Analytics, Customer Research
  • Proficiency in user experience and design principles
  • Familiarity with merchantsโ€™ technology stacks - ecommerce platforms, payment gateways or order management systems
  • Highly motivated self-starter able to work with minimal supervision and direction
  • Ability to context switch easily from technology, operations, research techniques, design best practices, short term team focuses, longer team opportunities etc
  • Strong data skills across qualitative and quantitative data. Test, measure and learn approach to Product development
  • Great storyteller who can bring people on the journey and inspire them
  • Strong stakeholder management skills and experience
  • Experience in working in an agile, cross functional development team, remote or distributed
  • Lives and breathes the MOO values bringing enthusiasm and positivity to every problem

Responsibilities

  • Shaping, building and maintaining the product roadmap. paying particular attention to the needs of our different customers (internal and external) and using real data (both qualitative and quantitative) to guide the prioritisation and solutions.
  • Driving the process to scope detailed product requirements and prioritise key platform capabilities and features successfully
  • Working alongside Engineering, Research, Design and Analytics to break the roadmap into outcomes and deliver using an iterative test & learn approach.
  • Knowing your customers and their problems. Truly understand our user segments and their wants, needs and pain points by partnering with our in-house user research, design and customer service partners to lead an outcome-driven approach to product development.
  • Defining and monitoring KPIs and proving incremental value of work delivered by the team and drive decision making.
  • Leading and inspiring a cross functional development team to deliver great work with a mission and vision that everyone buys into.

About you

  • You LOVE product. You love taking things apart, putting them back together, discovering problems and debating features. You are intrigued by juicy product problems in search of elegant, simple solutions. You have an agile mindset and love to learn. You are quick to recognise failures and pivot the product based on learnings. You have excellent attention to detail, both written and numerical and have a commitment to quality.
  • Youโ€™re technically strong. You have a track record of successful delivery in a technical role. Youโ€™re able to discuss and translate complex technical capabilities and constraints and turn them into plain English and you can own and guide the improvement of technical capabilities. You can understand both customer needs and the technical architecture of the platforms and youโ€™re able to identify and track key metrics to ensure that your products meet critical service levels.
  • Youโ€™re customer-centric. Real, actionable customer insights rock your world. You value user research and actively seek out opportunities to understand your users better, identifying customer needs and solving real problems. You are positive, empathetic and persistently patient.
  • You love building and strategizing. Your perfect week might include a user story mapping session; deep diving for insights in your data; discussing with stakeholders the perfect balance of optimisation and innovation; reviewing and signing off stories and celebrating wins with cake! 
  • You can joust with the best of them. You understand data flows, can converse with architects and engineers on the limitations of approaches, talk โ€˜discoveryโ€™ with our Designers and Researchers and can spot a bad smell from a mile away. 
  • You are highly self motivated. You have a real hunger to deliver customer excellence and โ€˜imagine it betterโ€™ for the customer internally and externally. You are able to work with minimal supervision and direction


Nice to haves

  • Working with strategic 3rd party partners, suppliers and SaaS solutions. 
  • Familiarity with merchantsโ€™ technology stacks - ecommerce platforms, payment gateways or order management systems 
  • Experience of contract negotiation and vendor selection

About Moo

Website

MOO set out to shake up the world of print back in 2006. And weโ€™ve come a long way since. Today weโ€™re a 400 + strong team (weโ€™re thinking of getting matching jackets) who create print and digital products for companies of all sizes โ€“ from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. 
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, youโ€™ll find us in Boston, MA, as well as East Providence, RI and Denver, CO.  

Weโ€™re making new and exciting things โ€“ and we could really do with your help. 

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