Role

• Own the Platform roadmap and drive the development of shared services that power SmarterDx’s product ecosystem, including:
• User login experience and authentication
• User settings and configuration management
• Billing and invoicing portal
• Customer Success and client support integrations (e.g., Zendesk, ChurnZero)
• Internal tools and shared infrastructure supporting all products
• SmarterMetrics (metrics and insights platform)
• Lead collaboration with cross-functional teams (Engineering, Data, CS, Implementation) to deliver platform capabilities efficiently and reliably.
• Define and track key success metrics for shared platform adoption and performance.
• Partner with Customer Success to design and implement client communication and support experiences.
• Coordinate with other PMs to align shared features, dependencies, and platform rollouts across product teams.
• Manage the end-to-end product lifecycle: discovery, ideation, prioritization, delivery, and post-launch optimization.
• Contribute to strategic discussions about how the Platform supports future products within the SmarterDx portfolio.

Requirements

• 2-4+ years of product management experience.
• Experience working at an early-stage company or similarly fast-paced environment.
• 2-3+ years of experience working within the healthtech space, ideally in RCM and/or B2B products.
• Strong understanding of healthcare data standards (HL7, FHIR, EHR integrations, claims data).
• Proven experience managing shared features and services across multiple product lines.
• Experience working cross-functionally with engineering, data science, and UX teams to drive product success.
• Experience managing both external and internal (Customer Success, Implementations, Clients etc.) stakeholders.
• Excellent communication and technical fluency; able to translate between business needs and engineering realities.
• Ability to define and execute a roadmap that balances immediate needs with long-term platform scalability.

Nice To Haves

• Experience with integrations of tools like ZenDesk and ChurnZero.
• Strong understanding of Healthcare claims data.
• Proficiency in SQL or other data visualization tools.
• Familiarity with EHRs (Epic, Cerner).