Responsibilities

• Streamline the user research pipeline by auditing workflows, removing bottlenecks, and designing scalable operations including recruiting participants, research scheduling, synthesis, and insight distribution.
• Own requirements, evaluation, and rollout of tooling like Pendo, Mixpanel, and Dovetail to ensure a balanced mix across usage, experimentation, user feedback, and research.
• Define the Product Intelligence roadmap by acting as a bridge between analytics, product, and operations to prioritize features and champion impact.
• Build frameworks and operations to enhance cross-functional velocity and reduce friction between Product, Marketing, CS, Design, and other teams, ensuring smoother launches and clearer responsibilities.
• Execute hands-on prototyping using AI tools, automation, scripts, and dashboards to develop new processes or tooling.
• Evangelize new tooling and processes by driving adoption, documenting best practices, and coaching teams on workflows and methodologies.
• Define and iterate metrics for operations effectiveness such as time-to-insight, launch quality, and research throughput.

Requirements

• 2+ years in Product Operations and 5+ years professional experience in related roles.
• Experience applying AI and automation to research operations, process workflows, or tooling.
• Demonstrated success in launching and scaling research operations in dynamic environments.
• Familiarity or ability to quickly master modern product and research tools including Pendo, Mixpanel, Dovetail, FullStory, and Looker.
• Strong data fluency, comfortable with metrics interpretation, KPI definition, and writing queries or specifications.
• Excellent communication, stakeholder management, and influence skills.
• Bias toward action with the ability to prototype, ship, and iterate.
• Experience working remotely and asynchronously.

Benefits

• Autonomy and ownership in shaping core systems within R&D practices.
• Direct impact with processes that move the needle significantly.
• Collaboration opportunities with senior leadership including Chief of Staff and Chief Product Officer.
• Potential growth into leadership roles or team ownership.
• A mission-driven culture valuing experimentation, speed, and high standards.