Operational Efficiency & Product Lifecycle Management

• Design, implement, and optimize processes for strategic planning and product development
• Oversee product release processes, ensuring timely and successful launches.
• Drive accountability and predictability, manage dependencies, and reduce friction across the product development lifecycle.
• Select, implement, and manage project management and communication tools used by Product development teams.
• Work with embedded team members to maintain accurate and up-to-date product documentation, including strategy documents, roadmaps, PRDs, and JIRA.

Cross-Functional Collaboration

• Serve as a key partner to Product, Engineering, Design, Marketing, and Finance departments to create and maintain clarity and drive positive outcomes for the business
• Establish and maintain clear documentation and communication channels to ensure alignment and transparency

Performance Monitoring

• Define, track, and assess key performance indicators (KPIs) for performance and operational efficiency.
• Create accountability and clarity for product-specific KPIs and ensure teams have the data inputs they need for strategic decisions and continuous product improvements.

Strategic Support & Resource Management

• Collaborate with R&D leadership and the Executive Team to support strategic planning and investment decisions across the product portfolio
• Ensure priorities are clear and aligned within squads, across R&D, and at the company level.
• Provide insights and recommendations based on operational data.
• Manage operational resources, including budgets and personnel allocation.
• Support and cultivate a high-performing team culture with systems for learning, recognition, and continuous improvement.

Basic Qualifications

• 12+ years of experience in business and product operations, business strategy, and program management in a SaaS environment.
• 6+ years of people management experience, leading cross-functional and multi-disciplinary product operations teams.
• Proven expertise in software development methodologies such as Agile and Scrum, and in product lifecycle management.
• Strong communication and leadership skills with a demonstrated ability to align cross-functional executives and teams.