Responsibilities

• Create and maintain the vision and roadmap for products in your portfolio.
• Collaborate with colleagues and customers to understand and document product requirements, ensuring validity and traceability.
• Continuously improve the product by identifying and prioritising enhancements and communicating them to the business.
• Work with customers and colleagues to create and manage product documentation, including requirements, specifications, designs, and process flows.
• Work directly with engineers and QA in your product aligned scrum team by clarifying requirements and ensuring alignment with business goals.
• Develop delivery strategies with engineering teams as products move from discovery to definition.
• Deliver products to deadlines.
• Prioritise backlog in scrum team against your roadmap.
• Collaborate and interact with multi-disciplined teams for feasibility study, solution design and business justification to ensure clear understanding of changes.
• Identify and mitigate risks associated with product development and deployment.
• Track product metrics and KPIs to measure success.
• Acquire in-depth knowledge of existing products to identify process improvement areas.
• Advise on strategy implementation and technical options using research information.

Cross Functional Work

• Support Pre-Sales and Sales with RFP responses.
• Carry out Best Practice Reviews with Professional Services and Client Success Directors.
• Present at Media Meetups and virtual Roadmap Presentations.
• Analyse, write requirements, deliver, and test new feature requests.
• Review Service Tickets raised by Customers to determine bugs or other issues and ensure correct workflow.
• Work with Professional Services team on feature requests tied to projects for comprehensive customer understanding.

About You

• Experienced Product Manager with strong understanding of Order Management Systems (OMS) and related enterprise platforms.
• Skilled at translating complex business and operational processes into clear, actionable product strategies and roadmaps.
• Data-driven decision maker using user research, analytics, and market insights to prioritise features and shape product direction.
• Experience managing the full product lifecycle within Agile frameworks (Scrum/Kanban).
• Confident collaborating with cross-functional teams to deliver high-quality product outcomes.
• Technically conversant with system integrations, workflows, and dependencies in large-scale OMS or ERP environments.
• Proven ability to deliver complex software products on time and within budget, balancing user needs and business objectives.
• Excellent communicator and problem solver focused on efficiency, scalability, and user experience.