Product Development & Strategy

• Own all performance metrics across the entire RRTW product suite
• Define and evolve the vision, roadmap, and feature set for RRTW across the Kinetic platform.
• Translate operational and customer pain points into clear product requirements and scalable solutions.

Operational Alignment & Enablement

• Partner with Insurance Operations, Policyholder Success Managers, Claims Specialists, Underwriting to ensure RRTW is consistently executed.
• Build and refine playbooks, workflows, and tools that embed RRTW into everyday claim handling.
• Align with carrier partners and distribution teams to ensure program standards and incentives are clear and achievable.

Adoption, Marketing & Outcomes

• Drive universal adoption of RRTW across policyholders, brokers, and adjusters by integrating RRTW into incentives, education, and customer-facing tools.
• Partner with Distribution & Marketing to position RRTW as a core differentiator for Kinetic, ensuring clarity in customer communications and broker materials.

What Success Looks Like

• 63;70% of eligible claims enter RRTW.
• Demonstrable reduction in indemnity duration and claim cost.
• High adoption, positive feedback from claims and policyholders, and a key differentiator for policyholders and brokers.

What you've done

• 4 6+ years in Product Management, with experience in insurance, healthcare, or workforce solutions strongly preferred.
• Strong program management skills: cross-functional coordination, stakeholder alignment, and execution discipline.
• Data-driven decision making; comfortable with metrics like utilization, adoption rates, and claim cost impacts.
• Excellent communication: able to translate between clinical, operational, and technical audiences.
• Bias to action: thrives in ambiguity and can drive projects forward with limited precedent.
• Proven experience scaling an operations-heavy product with cross departmental dependencies.