Responsibilities

• Defining and optimizing operational processes that enable our creative teams to do their best work, from project intake to delivery.
• Leading and mentoring a team of Brand Producers, ensuring projects are scoped, resourced, and executed on time and to the highest standard.
• Partnering with Marketing and cross-functional leaders to forecast work, plan capacity, and drive workflow efficiency.
• Introducing and implementing tools and methodologies that improve team effectiveness and foster a culture of continuous improvement.
• Building and nurturing relationships with internal stakeholders and a diverse pipeline of external partners (agencies, freelancers, vendors).
• Participating in high-level planning and strategy sessions, helping to shape the trajectory of our Brand Design team and the broader Intercom brand.
• Championing scalable, sustainable solutions that support our rapid growth and ambitious goals.

Requirements

• 5+ years of experience running Creative Operations in agency or in-house creative studios.
• 3+ years of people management experience in project management or producing roles.
• Extensive program management experience on complex, multi-channel projects.
• Proven ability to deliver multiple projects simultaneously across digital, social, video, print, and integrated campaigns.
• Deep understanding of creative and production workflows, with a knack for optimizing processes and driving cross-functional collaboration.
• Excellent relationship-building and communication skills, with the ability to influence at all levels- including C-suite.
• Comfort with ambiguity and change; you thrive in fast-paced, evolving environments.

Bonus skills & attributes

• Experience working with AI-driven or tech-forward brands.
• Passion for AI and a curiosity about how technology can transform creative work.
• Strong vendor management and negotiation skills.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Work Policy

• Hybrid working policy; employees expected in office at least three days per week.