Responsibilities

• Write clear, basic feature specifications: what’s being built, who’s doing it, acceptance criteria, dependencies.
• Maintain and improve product tooling and ticket workflows: triage tickets, apply correct labels, ensure backlog is healthy and prioritised.
• Coordinate the product backlog: ensure tickets are groomed, labelled, linked to epics, ready for dev.
• Support the product team by tracking/updating status, creating reports, and helping PMs stay on track.
• Manage submission of WBSO / R&D-related documentation (or other relevant compliance/funding process): gather data, write up required forms, coordinate with finance/legal.
• Define and document standard processes/templates for specs, ticketing, hand-offs.
• Act as a process improvement champion: identify friction in how product gets done, propose and implement solutions.
• Potentially liaise with cross-functional teams (engineering, QA, operations, finance) to ensure alignment and smooth hand-off.

Requirements

• Bachelor’s degree (or equivalent) in business, engineering, product management, or similar.
• 2-4 years of experience in a product, business operations, project coordination or product-ops role inside a product company.
• Excellent attention to detail, strong written communication skills (you’ll produce specs, forms, documentation).
• Comfortable in a ticketing-tool environment (Jira preferred) and familiar with agile workflows.
• Self-starter who can spot process issues and help drive them.
• Fluent in English.
• Prioritisation skills: balance business needs with team well-being.
• Clear communication and constructive feedback skills.
• Good organisational and process skills.
• Collaborative mindset to work with product managers, engineers, and stakeholders.

Preferred

• Exposure to R&D/funding/compliance processes (WBSO or similar) or willingness to learn.