The Role

• You will be the operating engine for Product & Engineering  turning strategy into outcomes.
• Youll connect our vision to what ships: working with the team to set a clear product strategy, and then running a crisp operating cadence, and turning data and customer signal into the right portfolio bets.
• Day to day, youll make it easier for teams to do their best work  and youll see the impact in faster delivery, cleaner launches, and products that meaningfully serve schools.
• Youll also serve as Chief of Staff to the CPTO, keeping leaders aligned, decisions unblocked, and our roadmap tied to business results.
• If you love simplifying complexity, telling a clear story with numbers, and rallying product, engineering, and go-to-market around measurable goals, this role is for you.

What youll do

• Work with the CPTO and the product & engineering leadership team to form the product strategy, and then facilitate portfolio planning, quarterly investment trade-offs, and outcome measurement via OKRs
• Run the PD&E operating rhythm (QBRs/MBRs, release governance, risk/dependency reviews, post-launch impact)
• Build unified product health and ROI dashboards with Data and Finance (adoption, engagement, NRR impact, NPS, cost to serve)
• Translate research, Sales/CS insights, and support data into clear bets, experiments, and decision memos
• Orchestrate cross-functional launch readiness with GTM, CS, Security, and Legal; tighten handoffs from discovery to adoption
• Serve as Chief of Staff to the CPTO (staff cadence, offsites, ELT/board materials, tracking strategic initiatives)
• Lead and grow a small but experienced Product Ops team (3 existing team members); own the product tooling stack and data quality standards

What youll bring

• Bachelors degree required; MBA or related advanced degree preferred
• 10+ years in B2B SaaS across product strategy/operations/management, including multi-product or platform scope
• Proven portfolio and investment planning with quantified outcomes (e.g., NRR, adoption, cost to serve)
• Mastery of operating cadence (OKRs, QBRs/MBRs, release governance, risk/dependency management)
• Executive-level communication: clear narratives and decision memos for ELT/board tied to metrics
• Strong data fluency: KPI frameworks, ROI dashboards with Finance/Data, experimentation literacy
• Cross-functional execution with GTM and CS from discovery through launch and post-launch measurement
• Ability to simplify processes, drive adoption, and maintain a high bar on execution quality
• Proficiency with roadmap/work management and product analytics tools; comfortable querying or partnering on data

What makes you stand out

• Youve owned a portfolio with clear ROI, showing how trade-offs improved NRR, adoption, and cost to serve.
• Youve acted as a true Chief of Staff to a product/tech leaderdriving cadence, decisions, and board-level storytelling.
• You turn noisy data into crisp narratives and dashboards leaders actually use.
• Youve simplified a complex operating model and increased speed without adding bureaucracy.
• Youve launched cross-functional initiatives that stuckGTM alignment, launch readiness, and measurable post-launch impact.
• Youve led distributed teams across the Americas and understand the practical implications of country-specific processes.
• Youre comfortable shaping AI-era product operations (evaluation frameworks, governance, and responsible rollout).