Responsibilities

• Managing a team of user researchers across 1-3 “collectives” (product verticals like Payments or Wealth)
• Working closely with collective leadership to shape product strategies and ensure teams solve the right customer problems
• Scaling the impact of research on strategies across the organisation
• Increasing visibility of key research insights and ensuring action is taken
• Collaborating with the Director of Research to prioritize high impact areas and empower individuals
• Understanding direct reports to place them for impact, growth, and happiness
• Developing sustainable talent nurturing within the Research team
• Leading forums to allow research team participation in decisions and team shaping
• Working with Research Operations and Director to scale team systems and processes
• Raising the standard of research through feedback and improved processes
• Hiring diverse User Researchers and ensuring smooth onboarding
• Maintaining an active presence in the external community to attract diverse hiring prospects

Day-to-day

• Developing and delivering product strategy across 1-3 critical business areas
• Supporting 5-10 direct reports with development goals, updates, feedback, and regular 1:1s
• Collaborating with key stakeholders across the organisation for strategy alignment and support
• Working closely with design, product, marketing data, and engineering leadership to solve customer needs
• Shaping development practices, including progression frameworks
• Participating in Design Leadership team with senior leaders
• Educating Monzo staff on research capabilities and limitations

Requirements

• Experience as a User Researcher in a high growth product or technology organisation
• Ability to bring momentum, unblock progress, and focus on exciting outcomes
• Care about product quality and customer experience
• Collaboration experience with Data, Product, and Design teams
• Experienced coach, mentor, and leader with at least 5 years experience
• Leadership style that supports and empowers team autonomy
• Managed a team of at least 3 high performers and resolved performance issues
• Experience teaching and coaching non-researchers about research
• Commitment to diversity and inclusion in decision making
• Experience utilizing marketing insights, quantitative research, product data, and other insights

Interview Process

• Recruiter call (30 minutes) focusing on suitability
• Research Leadership Ways of Working interview (60 minutes) with pre-interview task
• Final loop of two interviews (1.5-2 hours total) on managing teams and teamwork & impact

Benefits

• Salary £90,000-£125,000 plus stock options
• Flexible and distributed working within the UK, based in London office
• Flexible working hours
• Learning budget of £1,000 per year
• Support for part-time working