Job Description
As a digitally native company, Mintedโs online experience and commerce platform are core to the companyโs success. Minted has long been a key player in the Wedding business, and leverages its Digital Products platform to acquire new customers that feed other lines of business. We are seeking a talented Senior Product Manager to build the next generation of Digital Products tools, experiences, analytics and reporting.
You will be a steward of Mintedโs Wedding customerโs shopping experience, developing features that elevate the Wedding Website, Guest Management, and AddressBook platforms, and helping to build products for some of our fastest growing categories. You will be responsible to drive significant improvements related to customer acquisition, guest management, conversion and NPS.
Anticipated Start Date: 5/1/2024
Weโre open to hiring in either San Francisco or remote. Our SF-based Product team has an in-person 3x a week schedule.
You Will:
- Help shape and drive the Wedding Website, Guest management, and AddressBook product roadmaps in partnership with co-CEOs, Product and Engineering Leadership, the Wedding General Manager, and other cross-functional leads
- Develop a keen understanding of Mintedโs current platforms and how to serve Mintedโs future needs and use cases, including integration with commerce and conversion.
- Monitor the online event planning industry, ecommerce and retail trends, best practices, and competitive consumer experiences. Integrate customer feedback, usability studies, user research data, and competitive analysis into product requirements to ensure products satisfy customer needs.
- Support cost and ROI calculations for candidate projects to inform roadmap prioritization
- Build new features and products by translating business requirements into product specifications and user acceptance testing plans
- Define success metrics for individual roadmap projects that map to strategic business goals
- Drive product development execution including project kickoffs, daily scrums, sprint planning, maintaining product specs and backlog, and coordinating design, development and QA activities.
- Coordinate with other product managers and designers to ensure the cohesiveness of the overall user experience
- Build and manage cross-functional project plans that coordinate all work streams across Brand, Merchandise, Artist Relations, Marketing, PR, and Supply Chain to align with engineering project completion and enable launch of the product
- Define, monitor, and report on key success metrics for engagement and uptake of newly launched products
- Support, triage and prioritize bugs and production issues
You Are:
- A strategic, consumer-centric thinker. You understand consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies. You are ready to put the customer first and influence others across the company to think similarly.
- Results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment in the face of stringent deadlines.
- Data driven. You make your product decisions based on quantitative and qualitative data. You passionately own the metrics for your product area, keep a continuous health check on those metrics, and propose new features/hypotheses to improve on those metrics.
- Detail-oriented. You are able to identify and resolve edge cases as well as aesthetic and functional details in order to deliver a high-quality product experience
- Receptive to change. You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.
- A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependencies.
- A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals.
- A strong communicator with the ability to communicate effectively, create common knowledge, generate buy-in, and influence stakeholders and senior management towards recommended decisions
- Someone with excellent product judgment, the ability to make sound decisions based on tradeoffs of different solutions, complex problems, various stakeholders, and many constraints
You Have:
- Bachelorโs degree, MBA strongly preferred
- 5+ years product management experience, building and shipping ecommerce or direct-to-consumer successful products and features
- 2-3 years experience in ecommerce, retail, marketplaces or merchandising
- Superb analytical skills and ability to effectively use data to investigate and solve problems and make decisions
- Demonstrated an understanding of technology/architecture and effective partnership with engineering to identify technical solutions based on tradeoffs of user experience, technical debt, latency, scalability, reliability, time to market etc.
- Project management skills: Ability to plan, set expectations, make and meet commitments. Provide structure, process and project management to cross-functional teams
- Intense commitment to quality: Demonstrated focus on quality of product/customer experience and testing/debugging
