Responsibilities
- Own the product roadmap for the Buy team, including ecommerce features like cart, checkout, orders, payments, tax, saved addresses, and accounts
- Lead migration of core Buy capabilities from Classic to New Platform delivering parity and improved experience
- Collaborate with engineering on upgrades that are secure, performant, and extensible
- Improve conversion, repeat purchase, and customer experience through iterative test-and-learn delivery
- Support growth by enabling easy reordering, project management, multi-channel engagement
- Drive continuous improvement by reducing friction, fixing bugs, optimizing flow, and supporting cost savings in fulfilment and servicing
- Collaborate across eCommerce end-to-end experiences with internal teams
- Represent Buy team in planning, OKRs, strategic initiatives, and cross-platform alignment
Requirements
- 7+ years in product management, ideally with senior eCommerce, fulfilment, or checkout experience
- Experience in B2C and B2B with understanding of differing user expectations and operations
- Strong knowledge of eCommerce tech stacks including payment gateways, order management, tax/localisation, accounts, fulfilment workflows
- Proven leadership of cross-functional teams shipping complex platform improvements
- Confidence with data, A/B testing, funnel optimisation, service metrics, and financial impact modeling
- Excellent product instincts with detail orientation and strategic vision
- Strong stakeholder management and ability to build buy-in and alignment
- Clear communication and storytelling to explain trade-offs and priorities
- Customer obsession and focus on real user needs
- Comfort with ambiguity, autonomy, and independent execution
Nice To Haves
- Experience with third-party fulfilment or eCommerce partners such as payment processors, tax, or checkout vendors
- Familiarity with global tax handling, invoices, and compliance standards for eCommerce
- Experience launching products internationally or with multi-currency markets
- Comfort with legacy systems, platform migrations, or infrastructure modernization
About You
- Curious, rigorous, and always looking to improve
- Technically strong with understanding of architecture and engineering conversations
- Customer-focused and commercially aware
- Thrives in complex problems with multiple stakeholders
- Balances big-picture thinking and hands-on execution
- Natural collaborator who builds trust and gets things done effectively
- Open to admitting unknowns and figuring them out
