Role overview

• Support Consumer Experience processes and platforms globally.
• Collaborate with product managers and business partners across Consumer Experience and engineering teams to deliver high quality features.

Responsibilities

• Collaborate with global business partners and technical/non-technical teams to conceptualize, analyze, design, and launch new products and improve existing products.
• Maintain customer-centric focus and own the documentation of requirements.
• Document business justification and projected return on investment to identify and prioritize project opportunities.
• Collaborate with technical teams to communicate business requirements and support user acceptance testing and training phases.
• Use data and analytics to validate strategy and success criteria.
• Communicate status to partners and ensure the backlog is prioritized with clarity.
• Obtain key inputs from leadership and enterprise architecture teams, identify solutions and interdependencies.
• Maintain strong relationships with key partners within Consumer Experience and other internal and external teams.

Requirements

• 5+ years experience as product owner delivering business-focused solutions in fast-paced environments.
• Ability to translate complex business problems into clear solutions.
• Proficient in documenting product requirements, writing functional specs, acceptance criteria, and requirements.
• Expertise in Contact Centre CRM and Online Support.
• Proficient in process flow documentation and creating flows using Microsoft Visio and Miro.
• Effective working with cross-functional, global teams and senior partners.
• Meticulous attention to detail and ability to make timely decisions.
• Ability to multitask and shift between detailed and big-picture views.
• Strategic problem solver with leadership experience.
• Self-motivated and highly organized.
• Awareness of SAFe (Scaled Agile Framework) principles.
• Bachelor's or Master’s degree in quantitative fields or MBA with analytics emphasis.
• Deep knowledge of consumer experience processes.
• Experience with SAP Inventory Management Software.
• Salesforce Service Cloud proficiency is highly desirable.