Responsibilities
- Act as a bridge between PM and Engineering, understanding roadmap needs aligned to strategy, transforming them into backlog and ensuring quality deliveries;
- Elaborate stories and conduct technical area meetings to guide development items, ensuring quality of Engineering deliveries based on acceptance criteria;
- Support product backlog construction, performing rituals and planning deliveries with Engineering and confirming them as scheduled;
- Develop product training paths in the learning hub and assess adherence;
- Monitor product support calls qualitatively to reduce volume and improve contact rate;
- Communicate product launches via demos and alignment with TW;
- Analyze and unfold NPS action plans with CS, PD, TW, Engineering, and others to guide score progress towards goals;
- Conduct events like Demo Day and Show Case to disseminate product knowledge throughout Humanz;
- Support business areas in identifying and applying customer use cases;
- Assist business areas with parameterizations and environment configurations for POCs;
- Support Enablement team with training content;
- Disseminate and ensure unfolding of business rule changes with partners.
Candidate Profile
- Proactivity and autonomy with responsibility and goal clarity;
- Critical thinking, asking clarifying questions for thorough understanding;
- Excellent communication skills;
- Ability to develop relationships with varied stakeholders;
- Problem-solving aptitude, facilitating understanding of business needs and engaging the right people;
- Self-management and adaptability to different contexts;
- Experience applying agile methodologies to enhance efficiency and collaboration;
- Experience with business analysis specifications and acceptance criteria;
- Experience in business and software process modeling, demonstrating continuous improvement mindset.
Work Conditions
- 100% remote work with flexible hours;
- Health and wellness benefits including health care without co-payment, dental, life insurance, telemedicine, and coaching;
- Parental care with extended maternity/paternity leave and support;
- Remote care policies and home office support;
- Career development programs and international team collaboration;
- Open dialogue, diversity, and inclusive work environment.
