Key Responsibilities

• Own the strategy and roadmap for customer fee products, including surcharging, dual pricing, cash discounting, and service fee programs across NMI’s omnichannel platform.
• Lead discovery and research to understand merchant and partner needs, market trends, and regulatory developments that influence customer fee adoption and interchange optimization.
• Define clear product requirements and success metrics that balance business goals, partner enablement, compliance, and end-customer experience.
• Collaborate with cross-functional teams (engineering, legal, compliance, sales and marketing) to design, develop, and launch compliant customer fee solutions that align with card brand and state regulations.
• Partner with internal stakeholders and external vendors to assess buy vs. build opportunities and ensure the right strategic partnerships are leveraged to accelerate product delivery.
• Ensure regulatory compliance and risk mitigation, maintaining alignment with card networks, processors, and legal and compliance teams throughout the lifecycle of customer fee initiatives.
• Support commercial teams in developing go-to-market strategies, partner enablement materials, and sales training to ensure effective positioning and adoption.
• Analyze program performance and customer feedback to optimize pricing strategies, adoption rates, and partner satisfaction.
• Act as subject matter expert on customer fee programs, educating internal and external teams on market positioning, compliance nuances, and best practices.
• Monitor the competitive landscape to identify emerging trends, competitive differentiators, and strategic opportunities to enhance NMI’s offering.

Requirements

• 5+ years of payments industry product management experience, including proven experience bringing customer fee solutions, like surcharging, to market in the US.
• Practical product experience across customer insights, product strategy and planning, execution, data driven outcomes, and leadership.
• Experience in vendor selection and management as well as buy-build analysis.
• Ability to break down market trends, customer & sales feedback and competitive intelligence into well defined, concise product strategy plans.
• Excellent written and verbal communication skills with customers, business and technical team members across the organization
• Strong interpersonal skills and an effective communication style
• Understanding of agile scrum methodologies
• Ability to effectively communicate and work in a distributed environment with colleagues located in different geographical regions and across various levels of departments and organizations to facilitate meetings with a business and a technical audience
• A Bachelor's degree in business management, computer science, engineering, accounting, economics, finance or a related field preferred
• This position requires some travel to partner sites, conferences, and in-person team planning meetings (about 10%)

We Offer

• Competitive salary + bonus
• A remote first culture!
• Flex PTO
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days