Responsibilities

• Own the end-to-end product lifecycle for the overall User Experience, from discovery and definition to delivery, launch, and optimization.
• Collaborate with cross-functional teams, including Engineering, UX, Marketing, and Sales, to define requirements and ensure successful execution.
• Partner with UX Leadership to develop and communicate a compelling UX and Accessibility vision and roadmap that aligns with company objectives, customer needs, and market trends.
• Drive initiatives that improve usability, design consistency, compliance (ADA/WCAG), and overall experience quality.
• Conduct market research, competitive analysis, and user research to identify and validate opportunities for new features and product improvements.
• Write clear user stories, acceptance criteria, and documentation that articulate problems, solutions, and desired outcomes.
• Lead sprint planning, feature kickoffs, and other agile ceremonies, ensuring alignment and managing delivery timelines.
• Track and evaluate product performance using key metrics such as adoption, engagement, satisfaction, and accessibility compliance.
• Serve as the voice of the user, advocating for seamless, inclusive, and impactful experiences across all touchpoints.
• Communicate product strategy, roadmap progress, and outcomes to stakeholders and executive leadership.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Business, Product Design, Engineering, Human–Computer Interaction, or a related field preferred, or equivalent practical experience.
• Additional certifications in product management (e.g., CSPO, Pragmatic, AIPMM) are a plus.
• 5–7 years of experience in product management, UX strategy, or a related field, including at least 3+ years of leading experience-focused initiatives within SaaS or FinTech products.
• Demonstrated success defining and delivering user experiences that drive measurable outcomes such as adoption, engagement, and satisfaction across complex, multi-feature products.
• Proven track record partnering closely with UX, Research, and Engineering to translate insights into product vision, roadmap priorities, and scalable experience patterns.
• Experience leading initiatives such as design systems, accessibility programs, journey mapping, or other cross-product UX alignment efforts.
• Familiarity with Agile methodologies and tools such as JIRA and Confluence; experience integrating UX milestones and validation activities into product development cycles.
• Strong strategic UX mindset with a deep understanding of user-centered design, product discovery, and experience strategy.
• Excellent communication skills and ability to engage both technical and non-technical audiences.
• Ability to work remotely with high adaptability, ownership, and self-direction.
• Travel: less than 25% (up to 65 work days per year).