Core Responsibilities

• Track and update progress of work across multiple workstreams
• Assist in the development of internal documentation about how WAC’s products function
• Serve as the point-person across the company on product operations tasks and insights, as well as how our digital products function
• Willing to be a scrappy contributor in testing, UAT, requirements gathering and acceptance criteria development
• Champion best practices in product delivery, product operations, and continuous improvement
• Identify inefficiencies in current processes, frameworks and toolsets, and propose improvements
• Other initiatives and duties as assigned

Required Knowledge, Skills, and Abilities

• Experienced in operations, technical program management, and/or customer experience-type responsibilities
• Systems thinker with a bias for action and process optimization
• Strong organizational skills and attention to detail
• Insatiable desire to learn
• Clear communicator and natural collaborator
• Comfortable with being uncomfortable
• Comfortable managing tools, workflows, and documentation in a scaling environment

Nice to Haves

• Love for wild-caught, sustainable seafood
• Experience supporting product or marketing teams in a DTC or subscription-based business
• Familiarity with analytics platforms (Amplitude, GA4, Segment)
• Fluent in SQL
• Experience with: Intercom, Heap/Content Square, Snowflake, Looker