About the Role

• Lead onboarding and safety initiatives for account management as a strategic tool for platform growth while maintaining user safety and trust.
• Work at the intersection of user experience, regulatory compliance, and community health.
• Protect vulnerable users and enable seamless platform access for creators and viewers worldwide.
• Role requires deep expertise in trust & safety product development including age assurance, parental controls, and compliance.
• Balance user friction with necessary protections to ensure a safe space.
• Can be based out of San Francisco, Seattle, Los Angeles, Irvine, or New York City.

You Will

• Own and develop account-related features driving growth and user safety across all segments.
• Design and implement user flows for age assurance, parental controls, and passwordless authentication.
• Ensure compliance with global safety and health regulations like COPPA, GDPR-Age, UK Age Appropriate Design Code.
• Lead strategy for age verification and minor protection features.
• Balance user friction with data collection for optimized safety and growth.
• Drive platform health through strategic account management impacting millions.
• Partner with community product, design, engineering, legal, policy, trust & safety, and data teams for solutions.
• Translate regulatory requirements into actionable product specs and user experiences.

You Have

• 8+ years product management experience with 4+ years in trust & safety, community health, or user protection on consumer platforms.
• Proven track record in authentication systems, content moderation, user protection, and community health at scale.
• Deep understanding of online safety regulations and compliance across jurisdictions.
• Able to balance platform growth, user trust, safety, and compliance priorities.
• Experience managing multi-stakeholder initiatives with policy, legal, trust & safety, and community health teams.
• Strong comprehension of user behavior and safety needs across segments and age groups.
• Excellent communication and influencing skills with senior leadership on safety-critical decisions.

Bonus Points

• MS/MA or MBA in tech or business-related field.
• Background in authentication or identity verification systems.
• Hands-on experience with age assurance or minor protection frameworks at scale.
• Experience implementing child safety compliance frameworks like COPPA or GDPR-Age.
• Proficiency in SQL and data-driven decision making.
• Experience in gaming, social media, or live streaming platforms.
• Experience with customer experience and creator tools teams.

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible Paid Time Off
• Amazon Employee Discount