Senior Product Marketing Manager - Chat AI

3 month ago

Job Description

If youโ€™re an experienced, customer-obsessed PMM who is ready to embrace a rapidly developing product marketing function, this role is for you.

Cleoโ€™s product marketing team represents the voice of the customer within our product development process and communicates the value of our products back to consumers. We focus on driving product adoption, engagement, and user delight. Cleoโ€™s products have evolved and diversified quickly - and now both product and marketing teams canโ€™t wait to embrace the value of a high-performing PMM. 

This is an IC role, reporting to the Director of Product Marketing. The ideal candidate is based in London and willing to spend some time in our Shoreditch office. 

As our Senior Product Marketing Manager (PMM) - Chat AI, you will: 

  • Lead product-specific go-to-market: Develop, evolve, and own the GTM strategy for our AI Chat features, inclusive of:
    • Product messaging and positioning
    • Pricing and packaging of both existing and new features
    • Influencing, synthesizing information, and driving consistency in GTM across functions (product management, product design, marketing design, commercial, user research, and more)
  • Be the voice of our customer: 
    • Deeply understand how and why current and [most importantly] new users might engage with Cleo chat, AI financial assistant, identify unarticulated needs, and collaborate with user research, analytics, and product to develop and execute inbound/understand roadmaps - inclusive of market testing, whitespace analysis, gaps analysis, and innovation opportunities
    • Support in building and implementing audience segmentation strategies relevant to the FinTech ecosystem
  • Own competitive intelligence: Identify and analyze competitive AI chat offerings and deliver relevant updates to product and marketing teams 
  • Iterate with Data: Synthesize inputs, both qualitative and quantitative, across product, growth, marketing, user research, and the wider industry 
  • Communicate & Influence: Proactively update both product squads and marketing teams on product developments, roadmaps, testing (both in-app and in external marketing), messaging, positioning, and more
  • Drive product growth: Support product feature campaigns for existing product updates, working closely with CRM and performance marketing teams to deliver successfully
  • Be our product spokesperson: Be our voice in the market at partner events and on social media, as well as to influencers, press, panels, and our end-users 
  • Produce content: Develop product-based content (tutorials, demonstrations, videos, โ€œhow toโ€ guides, case studies) in partnership with our creative studio, product, and engineering teams
  • Drive impact: Measure success by tracking relevant metrics and KPIs
  • Internal and external product expert: Develop and be able to simply communicate a deep understanding of Cleoโ€™s AI & chat capabilities

About you

  • 6+ years of relevant experience in product marketing with proven track record of executing in high-growth and fast-paced environments
  • Embody a customer-obsessed mindset
  • Truly exceptional communication and interpersonal skills, with the proven ability to engage and work with key stakeholders across all levels of the organization
  • Experience building new products from pre-ideation stage 
  • Proven track record of driving cross-functional alignment between Marketing, Product and Engineering teams 
  • Strong project management and presentation skills
  • Embraces teamwork, with a track record of successful collaborative projects across functions
  • Proficiency in using data and insights to inform product and GTM strategy
  • Experience in B2C product marketing is required
  • Experience and/or demonstrable strong interest in AI technology required

What do you get for all your hard work?

  • A competitive compensation package (base + equity) with reviews every 8 months. You can view our public progression framework and salary bandings here: - This position is a PMG4 level and we can pay ยฃ73 - 95k p.a depending on experience. Please note the PMG track is new to the business, so might not have been publicly added to our Progression framework at the time of reading this. 
  • Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
  • A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
  • Flexibility: We treat you as humans first, employees second. Because we canโ€™t fight for the worldโ€™s financial health, if weโ€™re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
  • Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
  • Other benefits;
    • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
    • Check out our new benefits package here:
    • 6% employer-matched pension in the UK
    • Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec): 
      • Generous pay increases for high-performers and high-growth team members
      • Equity top-ups for team members getting promoted
    • Private Medical Insurance via Vitality, dental cover, and life assurance
    • Enhanced parental leave
    • 1 month paid sabbatical after 4 years at Cleo
    • Regular socials and activities, online and in-person
    • We'll pay for your OpenAI subscription
    • Online mental health support via Spill
    • And many more!

About Cleo

Website Linkedin

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, weโ€™ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

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