Responsibilities

• Help coordinate product launch activities by organizing meetings, tracking next steps, and keeping teams aligned on timelines and priorities.
• Maintain go-to-market (GTM) calendars so teams across Product, Marketing, Sales, and Customer Success can easily see what’s coming next.
• Draft and share release notes for new features or updates, making sure information is accurate, easy to understand, and shared with the right audiences.
• Help organize and update product documentation (like shared knowledge bases) so teams always have access to current, well-structured information.
• Work with Product Managers to keep documentation processes consistent and easy to follow.
• Support internal knowledge systems (like Guru) by updating articles, answering questions, and helping teams find the information they need quickly.
• Turn product updates into clear, helpful materials that explain what’s changing and why it matters for customer-facing teams.
• Assist with creating and updating training materials and internal documentation so everyone stays in sync with product developments.
• Work with Enablement and Customer Success to review or draft customer-facing articles and guides, helping ensure what we share externally matches our internal knowledge.
• Be flexible and open to taking on new responsibilities or projects as business needs evolve.

Requirements

• 1 year of work or internship experience in product operations, project management, or related functions (program management, documentation management, or knowledge operations).
• Strong organizational and project management skills, with proven ability to manage multiple workstreams simultaneously.
• Exceptional attention to detail and ability to create clear, structured documentation.
• Strong communication and cross-functional collaboration skills, particularly with Product, GTM, and Enablement teams.
• Familiarity with documentation and knowledge management tools (e.g., Guru, Confluence, Notion, or similar).
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned.

Nice to Have

• Previous experience in a SaaS or Martech company.
• Experience or knowledge with AI.

Education

• Bachelor’s degree or diploma in product management, computer science, or related field is an asset.

Work Model

• This role is fully remote until Vancouver, BC and Toronto, ON offices are established, then transitions to a 50/50 hybrid model.