Key Responsibilities

• Build and maintain dashboards to help PMs and leadership make evidence-based decisions.
• Define key product health metrics and drive consistent reporting.
• Partner with engineering and data teams to improve data accessibility and trust.
• Translate between product, engineering, and go-to-market teams to ensure smooth collaboration.
• Drive alignment with Support, Compliance, Legal, Finance.
• Own the end-to-end process for product releases, ensuring readiness across Marketing, Client Comms, and Sales.
• Build and run launch checklists, retrospectives, and release health reviews.
• Manage change communication and ensure downstream teams have what they need to deliver.
• Identify inefficiencies and standardize product team workflows.
• Build repeatable systems for roadmap visibility, KPI tracking, and feedback cycles.

Requirements

• 2-5 years of experience in Product Operations, Product Management, or BizOps in a tech environment.
• Strong data skills (SQL or equivalent proficiency).
• Excellent communication skills; proven ability to work cross-functionally and influence without authority.
• Strong system-thinking mindset to solve organizational friction through process and tools.
• Ability to work autonomously in a distributed environment; self-starter who can own projects end-to-end.
• Prior experience supporting a global or multi-country product launch environment.
• Experience aligning operations across Product, Customer Success, and Finance.
• Proficiency in English is a must.
• Strong project management and stakeholder coordination abilities with empathy and influence skills.
• Exceptional organizational skills for running multiple initiatives in parallel.
• Analytical and critical thinking to interpret data and identify insights.
• Product mindset to optimize internal processes in agile product organizations.
• Bias to action with ownership and momentum on projects.

Work Conditions

• Full-time, 100% remote work.
• Work with a global team across Bulgaria, Poland, Ukraine, Spain, Portugal, South Africa, and the Philippines.