Responsibilities
- Day-to-day management of our fintech programs
- Build and maintain a working relationship with our sponsor bank to ensure our programs are compliant with regulations
- Perform daily/monthly monitoring of all programs
- Generate and review reports and review them with the sponsor bank on a weekly/monthly basis
- Oversee the marketing collateral review process with the bank
- Daily monitoring of money movement to ensure funds are settling properly with the networks
- Troubleshoot with our internal team and external bank/processor/3rd party vendors when issues arise
- Build and maintain a working relationship with our processor and 3rd party vendors to ensure our programs are operating as intended
- Oversee new product feature implementation launches
- Work closely with our payments, product, operations, customer service, analytics, and engineering teams to manage daily processes that drive operational excellence
- Work closely with the Compliance Officer and legal team to ensure our policies and procedures are inline with regulatory standards
- Partner with our fraud team to mitigate risk and losses
- Other duties as assigned
Requirements
- 3-5 years of program management and/or operations experience in the financial services industry
- Demonstrated ability to exercise sound judgment under pressure
- Ability to assess problems and action on timely solutions
- Demonstrated ability to communicate with all levels of company management and 3rd party vendors
