Responsibilities

• Own the product vision and roadmap for billing, payments, dunning, invoicing, and subscription lifecycle workflows across consumer and institutional channels.
• Identify and close revenue leakage opportunities in payment processing, failed transactions, retries, chargebacks, and upgrade/downgrade flows.
• Improve payment success to reduce payment-related churn through optimization of retry logic, alternative payment methods, app-store integrations, and global payment support.
• Partner with Finance, Engineering, and Data Science to build scalable infrastructure for payments routing, reconciliation, tax compliance, and financial reporting.
• Support monetization teams with pricing tests, plan differentiation, family bundles, and packaging strategies that create incremental revenue, avoiding cannibalization.
• Develop tools, frameworks, and telemetry that allow data-driven pricing and bundling decisions across markets and platforms.
• Lead the modernization of our accounts system (login, authentication, entitlements, multi-child profiles), ensuring scalability, reliability, and improved UX.
• Evaluate the current account architecture, partnering with engineering leadership to define the long-term refactor plan.
• Collaborate with PMs who own parent onboarding and activation flows to ensure seamless account creation, family workflows, and subscription linking across devices.
• Build strong alignment across Monetization, Retention, Finance, Engineering, Customer Support, and Legal/Compliance.
• Drive execution from discovery through delivery, ensuring clear documentation of requirements, success metrics, testing plans, and launch criteria.
• Partner with Finance and Ops on cash forecasting, DSO/AR improvements, reconciliation workflows, and reporting accuracy.

Minimum Qualifications

• 5+ years of product management experience with at least 3 years in payments, billing, subscription lifecycle, fintech, or account/identity management systems.
• Strong analytical mindset with experience defining and owning metrics, and making data-driven product decisions.
• Demonstrated ability to lead cross-functional product development (engineering, finance, operations, risk) and to translate business and technical requirements into clear product deliverables.
• Familiarity with payment systems, gateway integrations, subscription billing logic, invoices, dunning/collections workflows, payment reconciliation, and cash flow forecasting.
• Excellent written and verbal communication skills, able to convey complex workflows to technical and non-technical stakeholders.
• Bachelor’s degree in business, computer science, or a related analytical/technical discipline (or equivalent experience).

Preferred Qualifications

• Experience working in a direct-to-consumer subscription business or ed-tech/digital subscription product.
• Background in account systems, identity, or membership platforms used across multi-device ecosystems.
• Familiarity with global payment methods, multi-currency pricing, tax and regulatory compliance in payments (e.g., VAT/GST, PCI-DSS).
• Experience with financial forecasting (DSO, AR aging), revenue recognition, and reducing payment-related churn or leakage.
• Master’s degree in business, finance, or technical discipline.