Role Overview

• Contribute to the vision and design of the Content & Catalog creation experience
• Act as an internal "voice of the customer"
• Collaborate with Customer Success, Engineering, Marketing, Sales, and other PMs to ship products
• Understand customer personas and build use cases for product requirements and new features
• Provide ongoing documentation of customer demands and product functionality
• Research industry trends to identify new product features and opportunities

Requirements

• Experience working on a SaaS product, B2B2C preferred, B2B at minimum
• Strong problem-solving skills and ability to partner with engineering for shippable products
• Ability to deliver intuitive UI experiences and valuable APIs
• Experience with agile engineering teams and tools like Jira
• Experience with user testing and data analysis
• Data-driven decision-making skills
• Strategic thinking and prioritization of high-impact features
• Excellent written and verbal communication
• Comfortable working in a shifting environment
• Excellent collaboration skills with cross-functional teams including Engineering, Design, and Customer Success

Bonus Points

• Familiarity with user growth and engagement strategies
• Experience with automated, AI-driven, and LLM-based experiences
• Experience developing mobile, web, and cross-channel experiences
• Proficiency with data analysis tools such as SQL, Excel, Looker