Responsibilities

• Own and execute on the product strategy for Voice and the Knowledge Base within the Kustomer platform, ensuring alignment with company goals and objectives.
• Develop and communicate a cohesive vision and roadmap.
• Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations.
• Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities.
• Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy.
• Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes.
• Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks.

Requirements

• 5+ years of experience in product management, with experience working in highly technical products that include a voice and/or contact center feature set.
• Degree in a technical or related field, or equivalent professional experience.
• Experience with AI, including the ability to effectively leverage AI in day-to-day work.
• Comfortable working towards clearly defined solutions in ambiguous problem spaces.
• Strong customer focus and ability to think for the customer with an eye for elegant design.
• Ownership mindset for managing multiple large projects.
• Effective and concise communication skills, articulating complex technical concepts to diverse audiences.
• Data driven with ability to set goals and measure success by customer impact.
• Passionate about learning and staying current with technologies and market trends.
• Domain knowledge of Customer Experience / Customer Support / CRM is a plus.
• Location preferably in the NY metro area.