Responsibilities

• Develop and execute a comprehensive platform integrity strategy that aligns with the company’s goals and user needs.
• Lead the ideation, development, and launch of scalable products and features that enhance user trust & safety, security, and privacy.
• Define and monitor key performance indicators (KPIs) related to platform integrity, and adjust product strategy based on performance and user feedback.
• Ensure that platform integrity features are user-friendly and accessible. Incorporate user feedback and usability testing into the product development process.
• Lead the development of processes and tooling to make it easier for our internal teams to safeguard user data and maintain the integrity of our platform.
• Work closely with product, engineering, security, and legal to ensure that user safety, security, and privacy are at the forefront of all product decisions, maintaining trust and integrity across the platform.
• Stay up to date on industry best practices for trust & safety, security, and global compliance requirements.

Key Initiatives

• Define and execute Calendly’s Trust & Safety strategy across account integrity, abuse and spam prevention, and other critical abuse vectors.
• Incorporate cutting-edge technologies for real-time monitoring and detection of safety and security threats to preemptively address vulnerabilities.
• Implement advanced verification methods to increase platform security and prevent fraudulent activities.
• Upgrade incident response tools and protocols to handle user safety and security breaches more effectively and minimize impact.
• Create awareness programs and resources to educate internal stakeholders and users about safe practices and the importance of security on the platform.

Requirements

• Minimum of 8 years in product management, with at least 3 years in a lead role focusing on trust and safety, security, privacy or related fields.
• Deep understanding of the platform integrity space, covering trust & safety, security, and privacy.
• Strong leadership skills, strategic thinking, excellent communication abilities, and a proven track record in managing large-scale product initiatives.
• Excellent communication abilities, capable of articulating strategies and risks to stakeholders at all levels of the organization.
• Strong collaboration skills, especially when working with specialized teams in Security and Legal to address complex issues.
• Detail-oriented, proactive, and capable of driving team-level execution to ensure project success and timely delivery.
• Strong analytical skills and experience with data-driven product decision-making.
• Authorized to work lawfully in the United States; no immigration sponsorship available.

Work Conditions

• Hybrid position located in the Bay Area with expectation to work onsite in San Francisco office 2 times a week.
• May require occasional travel for company events, team collaboration, or offsites.