Responsibilities

• Own the Billing & Invoicing strategy and roadmap for a unified billing approach across the product portfolio, covering fee calculation, invoicing, credits/adjustments, residuals and reconciliation.
• Lead discovery across the payments ecosystem to gather insights from merchants/partners and internal commercial teams.
• Incorporate competitive/market research and product insights to identify friction, risk, and growth opportunities.
• Define and maintain clear product requirements for payments billing use cases.
• Partner with Engineering to deliver the new billing engine and single customer billing view.
• Guide consolidation of existing billing workflows into the unified model, including migration planning, phased rollout, and cutover readiness.
• Work closely with stakeholders to ensure correct application of tax rules, enabling compliant invoicing, accurate reporting, and clear auditability.
• Encourage governance and controls that reduce commercial and financial risk.
• Drive launches and adoption including release planning, documentation, enablement, and operational runbooks.
• Monitor and improve outcomes using payments-relevant metrics.
• Act as the Billing domain SME, aligning stakeholders on pricing, fees, customer communications, and financial reporting inputs.
• Define and evolve hybrid billing capabilities ensuring the unified billing engine supports flexible pricing constructs.

Requirements

• Over five years experience as a Product Manager delivering end-to-end outcomes in a cross-functional environment.
• Strong domain experience in payments and billing including merchant acquiring/gateway models and invoicing/reconciliation workflows.
• Track record leading complex platform initiatives in critical accuracy and operational resilience environments.
• Strong technical fluency in APIs, integrations, data models, and non-functional requirements.
• Data-driven approach to diagnosing and preventing billing issues and measuring product performance.
• Excellent stakeholder management and communication skills across various teams.
• Strong written communication skills for product documentation.
• Preferred Bachelor’s degree or equivalent practical experience in a relevant field.