Responsibilities

• Define and own the strategy for Masabi9s core platform domains, including ABT, EMV, mobile ticketing, the fare engine and our API and integration layer.
• Set clear priorities shaped by customer needs, market trends and competitive awareness.
• Ensure platform strategy directly supports enterprise deal success and delivery excellence.
• Bring a commercial lens to platform decisions, including how we influence and respond to public sector RFPs.
• Own the roadmap across multiple product areas and major customer programmes.
• Balance long-term investment with the needs of large and complex deployments.
• Lead the full product lifecycle, from discovery and definition through delivery and iteration.
• Make portfolio-level trade-offs across platform investment, customer commitments, and long-term technical sustainability.
• Build a strong understanding of Masabi9s markets and customer needs, using this insight to inform platform strategy and investment decisions.
• Stay close to competitors, emerging technologies and industry trends to sharpen priorities and strengthen differentiation.
• Represent Masabi as a senior product voice in selected customer and industry settings, where your experience adds value.
• Track success through adoption, commercial impact and customer outcomes, using data to guide improvement.
• Partner with Engineering to deliver the roadmap, scale and stabilise the platform.
• Represent non-functional requirements with clarity, including SLAs, observability and performance.
• Support stronger quality practices and shared understanding of expected outcomes.
• Treat our API platform and integration layer as first-class products.
• Strengthen the developer and partner experience through improved API coverage, documentation and tooling.
• Support internal and external teams to build effectively on the platform.
• Support go-to-market teams on strategic RFPs and major bids.
• Play a senior product role in large enterprise programmes and implementations.
• Represent Product in conversations with agency and partner stakeholders when needed.
• Lead and develop a team of product managers and product program leads.
• Build an outcome-focused, collaborative product culture that supports learning and accountability.
• Coach emerging leaders and contribute to the broader Product and Engineering leadership team.

Experience

• Leadership experience in product at a highly senior level, owning complex platforms or multi-product portfolios.
• Background in at least one of the following: payments, transit or mobility, fintech, or integration-heavy B2B SaaS.
• Proven experience with enterprise or public sector customers, including RFPs, SLAs and complex delivery environments.
• Experience leading teams of around eight to ten people across multiple products or programmes.
• A track record of driving commercial impact, such as revenue growth, adoption or margin improvement.

Skills

• Strong technical understanding of APIs, integrations, payment flows and non-functional requirements.
• Comfortable balancing long-term product strategy with the needs of large, time-sensitive programmes.
• Commercially thoughtful, with an eye for product opportunities and portfolio performance.
• Strategic, with the ability to go deeper when needed to support clarity and good decision-making.

Mindset

• Focused on outcomes and customer value, with a calm and grounded approach to ambiguity and pressure.
• Motivated by building, improving and leading in a scaling environment.