About the Role

• Support Ramp’s product offerings for customers as the company scales
• Leverage data to identify opportunities and assist in launching new features
• Work closely with product managers, engineers, design, data, and customer-facing teams
• Focus on user management, roles, permissions, and authentication to make user governance seamless and secure

What You’ll Do

• Become the foremost expert on the customer’s experience for Identity
• Connect customer-facing teams with product and engineering to evolve the product roadmap and resolve bugs
• Close documentation gaps and update help center to reduce support tickets
• Own product analytics tracking and data analysis to surface opportunities for improvement
• Design and facilitate user research sessions for qualitative feedback
• Project manage launch of new features ensuring product quality
• Identify and automate processes to scale operationally and manage change

What You Need

• Minimum 2 years in product operations, business operations, product or program management, or consulting
• Strong ability to use data and qualitative feedback to create product recommendations
• Experience working directly with customers through feedback or user research
• Experience building operational processes with measurable results
• Self-starter mentality able to work in undefined spaces
• AI-savvy and able to automate everyday tasks beyond ChatGPT

Nice-to-Haves

• Experience with Retool or other low-code tooling platforms
• Technical programming experience (SQL, Python, Java, React)

Additional Information

• Role requires working in-person at NYC HQ at least 2 days a week