Product Analyst, B2B

15 days ago

Job Description

What We Do

The Data Science team focuses on helping drive business outcomes across Calm. The business problem comes first (what are we trying to solve?), and the analysis follows (how do we best solve this problem?). Sometimes the solution is straightforward and sometimes it is highly complexโ€”we always rely on data to drive our solutions. 

What Youโ€™ll Do

As a Product Analyst for Calmโ€™s B2B business you will be responsible for data products and analyses to support both external B2B customers as well as internal product and go-to-market teams. You will help drive quality analytics practices end-to-end: From building tracking plans for new product features, to delivering analysis-backed recommendations to B2B business leaders. Your role will be critical to delivering the key data points and insights to decision makers, helping move the company forward.

You will:

  • Produce ad-hoc analyses on data across various sources (e.g. event streams, salesforce, application data), translating results into actionable summaries and recommendations
  • Build and maintain operational dashboards in BI tools to enable internal partners to answer their most common questions
  • Engineer data models for our production pipeline, which feed into high visibility dashboards critical for stakeholder decision-making
  • Partner with product managers and engineers to develop tracking plans to ensure high quality data is available for performance measurement and analysis
  • Serve as a bridge between Calmโ€™s B2B product and go-to-market teams. For example, tying operational initiatives (e.g. marketing campaigns) to product outcomes (e.g. new users) and vice-versa.

Some past projects include:

  • Building a customer reporting dashboard to enable our Customer Success team to deliver trustworthy and insightful reports to our customers
  • Supporting the end-to-end analytics needs for a new product launch: From ensuring required tracking is in place to presenting success metric readouts to product leadership
  • Working closely with sales operations, finance and data engineering teams to build a company KPI dashboard for the B2B leadership team
  • Partnering with Customer Success managers and data teams from B2B external customers to deliver high-value reporting products

Who You Are

  • Experience working in a product analytics tool such as Amplitude, Mixpanel or Heap
  • Prior experience and enthusiasm for building and maintaining data products in a BI tool (e.g. Tableau, Looker, Power BI)
  • Experience building data models, preferably using dbt
  • Ability to translate non-technical business requirements into technical solutions, and translate technical solutions to business outcomes
  • Proven track record of building relationships and influencing others within and across immediate working groups
  • Hands-on experience building data documentation and testing practices
  • Comfortable being an early team member and navigating ambiguity
  • Experience working with cloud based data warehouses like Google BigQuery, Redshift, or Snowflake

Nice to Haves

  • Prior experience working with a subscription or B2B SaaS business

Minimum Requirements

  • 5 years of relevant experience
  • 4+ years of experience in an Analyst or Data Science role
  • Strong proficiency in SQL

The base salary ranges below represent the low and high end of Calmโ€™s salary range for this position in various geographic locations. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, experience and other qualifications. 

In the United States, Calm has four geographic pay zones. For this position, the base pay ranges for candidates in each zone are: 

Zone A: $131,200 - $183,700

Zone B: $118,080 - $165,330

Zone C: $111,520 - $156,145

Zone D: $104,960 - 146,960

This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

About Calm

Website Linkedin

At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and appโ€”filled with meditations, sleep stories, music, movement, and moreโ€”weโ€™re redefining what mental care looks like in 2023 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, weโ€™re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over.

What We Do:

Calm is the worldโ€™s #1 brand for mental fitness and our Calm Business team is furthering our mission to make the world happier and healthier by bringing our offering into the employee benefits space. Calm Business is helping companies build a more resilient organization by promoting better sleep, reducing stress and anxiety, and developing consistent mindfulness practices. We offer accessible and effective content to meet the needs of any diverse workforce. With our proven launch strategy and marketing resources, plus ongoing engagement programs and account support, we take the stress out of employee benefits.

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