Responsibilities

• Monitor product performance end-to-end (NPS, reviews, trends) across countries to understand what's working and what needs improvement.
• Turn data into insights by identifying opportunities, risks, and emerging patterns in product satisfaction.
• Benchmark competitors, analyzing features, prices, trends, and positioning to spot gaps or opportunities for our portfolio.
• Support strategic product decisions by summarizing insights and sharing them with Marketing, BD, and Product teams.
• Improve customer experience by recommending product or communication enhancements based on feedback and performance data.
• Build clear and structured reports/dashboards to communicate findings to stakeholders in a simple, actionable way.
• Stay on top of industry trends (materials, sleep tech, design, consumer behavior) and bring these learnings to the team.

Requirements

• Strong analytical skills and confidence working with data (Excel/Sheets).
• Curious, proactive, and able to work independently.
• Organized and able to manage multiple tasks at once.
• Clear communicator who can simplify complex findings.
• Passion for products, consumer behavior, and understanding customer needs.
• Fluent in English.

Benefits

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• Opportunity to work on exciting and challenging projects independently or as part of a dedicated, international team.
• Wellbeing activities.
• Hybrid home office policy.
• Flexible schedules.
• Pet-friendly office.
• Monthly salary plus pantry and restaurant vouchers.