Responsibilities

• Own the strategy, roadmap, and execution of Spring Health's unified notifications platform.
• Translate notifications charter into a clear multi-year platform plan.
• Define logical communication models, lifecycle states, and data contracts for members, providers, and covered lives.
• Partner with Engineering and Architecture to consolidate Rotom, Twilio, Iterable, and event pipelines into a cohesive platform.
• Build tooling for Marketing, Implementation, Provider Ops, and Care teams to manage messaging rules independently.
• Implement monitoring, alerting, and observability for delivery reliability.
• Build operational tooling, including dashboards, success reporting, logs, and remediation switches.
• Partner cross-functionally to align on communication needs.
• Communicate tradeoffs, technical constraints, and prioritization decisions to senior stakeholders.

Success Metrics

• Achieve 99.9% delivery success rate across all notification types.
• Reduce operational escalations related to notifications.
• Enable Marketing to launch campaigns faster.
• Establish reliable monitoring and alerting with clear ownership and workflows.
• Ensure adoption of unified logical models across the organization for lifecycle messaging.

Requirements

• 5–7+ years product management experience; 3+ years on platform, infrastructure, or developer-facing products.
• Strong technical fluency with event-driven architectures, data contracts, APIs, and system integrations.
• Experience with communications/notifications platforms such as Iterable preferred.
• Experience designing and delivering internal tools or self-service admin systems.
• Proven success driving multi-quarter platform strategy and execution across teams.
• Strong ability to influence without authority and align cross-functional teams.
• Ability to simplify complexity and design scalable, governed systems.
• Excellent written and verbal communication skills.
• Thrives in fast-paced, ambiguous environments with strong prioritization skills.

Work Location

• Hybrid role based in New York City, office located at 60 Madison Avenue, with 2-3 days in-office per week.