Coconut Software

Product Manager

11 days ago

Job Description

Reporting to the VP of Product, as a member of the Product Management team, you operate as a leader setting strategy and direction for your team(s). Youโ€™ll work cross functionally to align teams around company goals and partner most often with Engineering and Design to deliver on product launches that grow our market share by delighting our customers!


Product Strategy

  • Lead a customer facing portfolio where youโ€™ll tackle technically complex topics and partner with Engineering and Design to solve customer problems that align with company strategy.
  • Develop and own the vision, strategy, and roadmap for your area of responsibility. Youโ€™ll do customer and market research and build business cases to get buy-in with leadership.
  • Bring teams together. You love working cross functionally across business and tech to align around goals and develop insights. 
  • Give Product Demos, present to the company, and present to internal and external stakeholders

Project Management

  • Maintain a clear communication line between Product and Development ensuring that Development fully understands customer requirements and the direction Product has planned in regards to new product development, existing product maintenance or enhancement and feature deprecation
  • Ensure products and releases are launched correctly and on schedule

Customer Experience

  • Regularly meet with customers to better understand their needs in general, their Coconut specific friction points, and Coconut specific wants - travel to customers and our head office from time to time (expect travel about once a quarter)
  • Validate requirements and the resulting product with customers and customer success teams to ensure weโ€™re delivering value 
  • Act as customer advocate - be the voice of the customer, articulating their needs 
  • Manage customer feature requests through Pendo

Product Research

  • Work with Product Marketing to determine what problems are aligned with the company objectives to solve
  • Be a market expert - understand the reasons customers purchase products, the competition, and how customers think of and buy our product
  • Aid in developing product positioning 


  • 2+ years of product management experience (Bonus points if itโ€™s in SaaS or Banking)
  • A technical background especially in SaaS companies that are rapidly scaling. Your portfolio will require that you have experience in dealing with complex technical topics potentially ranging from notifications, search, and user permissions.
  • Excellent written and verbal communication skills. Youโ€™re ready to speak in front of execs or the entire company. 
  • A growth mindset. Youโ€™ve got a track record of pursuing professional growth through teaching or mentorship. 
  • Proven project management skills 
  • Proven ability to think strategically and execute tactically
  • A keen business sense and are able to leverage data to develop and prioritize strategic objectives

About Coconut Software

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Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.
To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers. 

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